Documents

Documents

Our Documents

Terms & Conditions

Know what to expect — and what’s expected.
Our Terms and Conditions outline how we work with clients, from payment timelines to confidentiality, cancellation policies, and dispute resolution. This document helps you move forward with confidence, clarity, and legal assurance.

Privacy Policy

Your privacy matters
We take data protection seriously. This policy explains how we collect, use, store, and protect your information — in line with UK GDPR and the Civil Mediation Council's Code of Conduct. Your trust is safeguarded every step of the way.

Cookies Policy

Cookies — and your choices
This document explains how our website uses cookies to enhance your browsing experience, and what options you have to manage or opt out of them. Transparent, respectful, and always in your control.

Complaints Procedure

Committed to high standards — open to your feedback.
If something hasn’t gone as expected, we want to hear about it. This document outlines how to raise a concern, how we’ll handle it, and how we protect fairness and neutrality throughout the process.